An Amazon Marketplace seller won't accept returns. I didn't know this at time of purchase. Is there any recourse?

An Amazon Marketplace seller won't accept returns. I didn't know this at time of purchase. Is there any recourse?

I bought an item by clicking "More Buying Choices" on Amazon. First of all, I didn't realize that I was buying from a Marketplace Seller. I simply clicked "Add to Cart" from the "More Buying Choices" box on the right.

I did not know this was any different from regular Amazon. When I got the package, the receipt said "No returns Accepted. " I would never have bought the item if I would have known this policy.Do I have any recourse?

Asked by mckeepoole 23 months ago Similar questions: Amazon Marketplace seller accept returns time purchase recourse Amazon.

Similar questions: Amazon Marketplace seller accept returns time purchase recourse.

Seller won't accept returns. I didn't know this at time of purchase. Is there any recourse Ugh.

I think I may have just had my eBay ripoff moment. Item was described as being in decent condition with scatches and was verified to work (it was a navigation DVD). Of course the scratches were actually significant and further and more importantly it didn't work.

EBay seller specified *all sales final* (IMO this does not apply as item was stated to work and did not). Opinions/suggestions on this? Is there any other recourse besides leaving bad feedback?

Posted by gnash to shopping (17 comments total)On the opinions/suggestions - basically wondering if anyone has any ideas on how I can get my money back. Posted by gnash at 8:39 PM on June 4, 2005I don't know if there's any legal/procedural recourse, but you could also just trying getting the disc re-polished. I think somebody here first mentioned this in a different thread, but most mom & pop DVD rental stores will have a disc polisher that they use for themselves.

They'll often re-finish yours for a fee, and they can get some pretty bad scratches out. (I checked my local one the other day, and they do it for $4 a disc, but with a big volume discount. )There's a decent chance that even if you can't get your money back, you can still get a usable DVD out of it.

Posted by LairBob at 8:41 PM on June 4, 2005If you've asked the seller to make this situation right and they are not responsive you are probably out of luck; eBay is very much a caveat emptor proposition. You can report them to eBay and claim they misrepresented the goods but this is unlikely to do anything. If they conciously sent bum goods they had misrepresented they will simply say "it worked when I shipped it" and it pretty much ends there.

The only way you can get your money back is if the seller is willing to give you a refund. Posted by nanojath at 8:45 PM on June 4, 2005It's also possible the seller wasn't misrepresenting the item, since different DVD drives cope with scratches differently. While you're probably right, it is possible the seller's DVD machine was able to use the disc just fine.

Posted by odinsdream at 9:23 PM on June 4, 2005odinsdream is right. Some drives are better then others. Posted by delmoi at 9:27 PM on June 4, 2005If you paid with a credit card, even via PayPal, you can probably get your money back if you play it right.

If you used cash/check/money order/etc. , you're probably out of luck if the seller won't cooperate, though you may want to investigate eBay's various "buyer protection" stuff. Posted by trevyn at 9:28 PM on June 4, 2005before you leave bad feedback at this point like 90% of ebay idiots, have you tried contacting the seller first? Even though they say "all sales final," some will refund, exchange, or credit you if the item just doesn't work.

I can promise you he will have absolutely NO incentive to work out anything with you if you leave bad feedback before contacting him about the problem. If the seller does not respond to email, definitely go the "buyer protection" route.Half.com and amazon both worked in my favor the two times I was shafted with the seller being unreachable..

Buy an item from a seller at Amazon Marketplace, you should be able to expect a high standard of cus Arranging Amazon Marketplace Returns & RefundsWhen you buy an item from a seller at Amazon Marketplace, you should be able to expect a high standard of customer service, both before and after you receive your order. ReturnsIf you receive an item different than what was described, or that is clearly in worse condition than indicated, you must contact your seller directly to report the defect or damage within 14 days of receiving the shipment. You should be able to reach an amicable agreement with one another.

If necessary, you can return your item to the seller for a refund. Please note that items purchased from Amazon Marketplace sellers need to be returned directly to the seller and not to Amazon.com. To be eligible for a refund, you must return your item to your seller in the same condition you received it, and the return must be postmarked within 30 days of shipment.

If the item you purchased is a software title, it can only be returned in cases of defect, damage or if the item was different than described. When writing to the seller to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise. As with the Amazon.com retail returns policy, there are no returns of 1) hazardous items that are gas-powered or contain flammable liquids and 2) computer laptops and desktops more than 30 days after delivery.

Shipping and handling charges for returning Marketplace items are borne by the buyer. To ensure the safe return of the merchandise, items valued at over $75 must be returned to the seller with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.

For items below $75, we suggest USPS delivery confirmation service. Sending the return via a trackable shipping method protects you in the event a seller doesn't receive an item. If a package doesn't arrive, we can implement an A-to-z Guarantee claim (something we can't do for untracked packages).

Amazon.com strives to maintain a marketplace that is fair to both buyers and sellers. If you do not use a traceable method to return your item and the seller does not provide a refund to you, we may not be able to cover you under the A-to-z Guarantee. Note that Delivery Confirmation through the U.S. Postal Service does not offer a signature service.

If the seller's return address is a P.O. Box, you will need to ship USPS, but be sure to request signature confirmation and insurance for USPS shipments. Sources: http://www.amazon.com/gp/help/customer/display.html?nodeId=537736 .

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