As a first step, I'd verify that when the user says "error" they don't mean "unexpected behavior". My personal experinece is that anytime the system doesn't do what the end user thinks it should, that's an erorr, regardless of whether the site is behaving as intended.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.