Does anyone have direct experience with Aastra, Polycom, or Grandstream phones?

This was selected as Best Answer Aastra & Polycom are both excellent. Grandstream awful - cheap and poor quality. I have no personal experience with Snom but they seem to get universally good reviews from their users.

For our own use we use Aastra 9133i support broad feature range and up to 6 lines and our staff raves over them having converted from Avaya 4612 series phones from the prior PBX. If you are thinking of high volume usage on the devices such as call center agents etc, it is far more popular/effective/efficient is to use a Plantronics USB headset in conjunction with a softphone for best results, get a multiprotocol softphone so you can use IAX connections rather than SIP. You might want to check the www.trixbox.org forums where there are extensive threads about end point devices as well as specific forums moderated by the endpoint device manufacturers.

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