External hard drives, Macs&PCs, and the "Time Machine" app?

I'll try to keep this as generic as possible as I don't know the type of media player you're using: Sometimes devices need to be mounted before they will work, try the following steps: Control Panel > System and Security > Administrative Tools Launch "Computer Management" Select "Disk Management" from the "Storage" drop down. You should see the device listed there if is available to the operating system. As for the media player, it's possible that the disk has been formatted in a file system which is not recognised by the media player (most only seem to accept FAT32, and not Windows Vista and 7's default NTFS).

If there is no data on the drive you need to keep, try reformatting the drive with FAT32 and see if that works. Further, some media players use Linux and may even use a proprietary file system so you might need to reformat the drive directly from the media player. Edit: Thanks for the update, looking at the spec for your player it should actually support NTFS too so you might have a bad disk.

Are you able to mount and format the disk directly from the media player? Hope this helps Danielle x.

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