How can I gauge whether a court is organizationally ready for reengineering?

One process improvment expert (H. James Harrington) suggests that courts be prepared for the following to determine if staff are ready for process improvements: 1. Court leaders must be prepared to drive the process improvement efforts, form a process improvement oversight team to set priorities, appoint those responsible for processes to be changed, and review progress.

2. Court staff must accept that those involved in the actual process improvement may be called on to commit considerable time to the effort for at least several weeks. 3.

It may be necessary to run parallel business processes (the old and the new processes) simultaneously to prove the effectiveness of the proposed change. In their book The Reengineering Revolution (New York: Harper Business, 1995), at pp. 85-99, reengineering expert Michael Hammer and his coauthor Steven Stanton offer a set of questions to assess organizational readiness for reengineering.

In Appendix B of the Court Business Process Enhancement ... more.

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