The 3 steps display completely different markup. There is possibly not much you can gain by an AJAX-version, except the avoided page flicker when you change the steps.
I agree with you. Use AJAX to submit the ticket.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.