How do we return a none working item to Amazon in the UK after 10 months it is unclear from the website?

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Return a Damaged, Defective or Incorrect ItemThis page explains what to do if you've received a damaged, defective or incorrect item from Amazon.co.uk. This returns policy does not affect your statutory rights. Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label.

Link to Returns Support CentreIf the item was damaged in transit * If you take delivery of an Amazon.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please visit our Returns Support Centre and print out a personalised return label for your item. If the item is defective (within 30 days of receipt) * You have the right to return a faulty item within a reasonable period of time.

Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please visit our Returns Support Centre (within 30 days of receipt).

In case the item has become defective after 30 days please contact our customer service to obtain returns information. If the item becomes defective (after 30 days of receipt) * Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

In case the item has become defective after 30 days you can also contact us to obtain returns information. If we sent you an item you did not order (an "incorrect" item) * As soon as you find out we've sent you an incorrect item, go to the Returns Support Centre and print out a personalised return label for your item. Send the incorrect item back to us using a personalised return label and we'll make sure you are not charged for it.

If you want us to replace the item we sent you with the item you ordered, choose the "Replacement" option in the Returns Support Centre, and we'll send you the correct item as soon as we can. Special rules apply to the return of large electrical items delivered via specialist courier. See Return a Large Electrical Item.

Note: in the event of Amazon.co.uk sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Amazon.co.uk within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

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Yup, IOU-0 said it. You usually have a manufacturer's warranty. There's usually an 800 number in the manual that you can call and find out where the nearest repair facility is.

Then you get the item to the repair facility and they send it back to you fixed. Amazon can't fix stuff.

Thanks for the responses guys. That is what I thought until I spoke to the manufacturer who told me it was up to amazon to resolve. Nice to know I understand the law better than a multi-national company.

NeilRedfern 19 months ago .

Well, I think they're giving you the run-around. I don't know any store that would take back a used item 10 months after you bought it. Try someone up higher in the food chain at the manufacturer.

If you have had possession of the item for 10 months you should contact the manufacturer, most item have a defect warranty period of anywhere from 90 days to 12 months depending on what it is, the seller AMAZON bears no responsibility at this point, look at the documents that came with the item for contact info for the producer of the item. If you call Amazon ,they will tell you what I just said .

After 10 months you need to go to the manufacture for there warranty. If you failed to send it in, then you would be out of luck. No store is obligated to take something back after 10 months.

Item arrived damaged, but the return page says the return window ended. Item arrived yesterday! " "can I return a item I bought on amazon if I didn't gte the package?

" "Does amazon charge a return fee to merchants if an item is returned.

Received a package from Amazon, did not order the Item, was not charged for it, how do I return this.

Item arrived damaged, but the return page says the return window ended. Item arrived yesterday!

Does amazon charge a return fee to merchants if an item is returned.

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