Just listen to what the manager says. Don't say a lot. Mostly listen.
Listen to what he says and say you won't do it again. Don't defend your actions. Mostly the manager will say it's not good to send a customer away and tell them to go to a competitor.
So, it's really not a big deal. Just say that you are sorry and won't do it again. So, all you really need to do is nod and at the right time say, "Sorry".
That one word "Sorry" kind of takes the wind out of people's sails. What else can they say. So, you only need to say one word "Sorry".
The rest of the time just listen. If you try to talk a lot, defend yourself, give a lot speech, that will just get you into trouble. Just say, "Sorry".
Anything else you say will just be digging a deeper hole. Don't get all emotional. That would be another big mistake.
You're upset because you think you're in big trouble and you don't want the boss yelling at you. But it's not really that big of a deal, it's just that you are freaking out because you don't know how to handle it. Say very little.
Listen. Say your sorry. That's all you need to do.
If the boss asks you about what happened, just say "I didn't know what to do. What should I have done?" and do more listening.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.