I requested a Setup Code via the automated PennKey Setup Code Request Line more than a week ago, but it hasn't arrived. What should I do?

If you've allowed enough time for the Setup Code to reach you, send a followup query to [email protected] to learn the status of your request and what address the Setup Code was sent to. Because a Setup Code can only be sent to your address of record, it will not reach you if the University has out-of-date address information for you. If you request a second Setup Code without checking on the status of the first one, bear in mind that the new Setup Code request will cancel out the previous Setup Code, so should the Setup Code you originally requested arrive, it will not be useable.

Moreover, if your address of record is incorrect, the second Setup Code you requested won't reach you either. Information on updating your address of record is also available on the Address of Record information page. More.

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