If you work in the customer service field, how do you deal with rude customers?

While I was in the service we had the back up from our supervisors. But I found that patience, good listening skills and an attempt to make it right for everybody does help. Don't just see him/her as a bad customer, unless they are just totally out of line.

Put yourself in their situation and ask yourself how you fould feel!

Let them know you are generally concerned and never take it to heart. You can't please everybody but you can develop your own emotional intelligence to help better control your own emotions and understand the emotions of your customer to make the interaction beneficial to all parties involved.

Be polite and maintain your poise. Try to understand what is his actual problem and try to help him. Be professional in your response.

Usually a little bit of patience and tactfulness can get back to them normal. And they will apologize and appreciate you. On the other hand, if it is not working and if it is still getting worse or very personal take it to your higher authorities.

Tell the rude customer and call your supervisor so you won't any bad actions so you won't get in trouble.

Be polite and maintain your poise. Try to understand what is his actual problem and try to help him. Be professional in your response.

Usually a little bit of patience and tactfulness can get back to them normal. And they will apologize and appreciate you.

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