They have to be licensed to do buisness, Take the car back, and talk to someone in authority. HOWEVER, do go in yelling hooting and hollering, you won't get anything tthat way.
There should not be any tool marks. A razor blade is not enough to scratch glass. Go back and talk to them.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.