Make sure they are not near anything that would cause interference, ex: high amp/voltage power setups, and make sure that everything is plugged in and there is no dust in outlets. Also, try hooking up the drum set to different outlets and also use a power strip to see if that works. Is there a hub/set box/computer box or a mixer station?
If so, make sure the settings are right. Make sure you are not getting any loop-backs on any channels. You can do this by making sure your gain (input volume) is not surpassed by any other inputs or submasters.
If there is a line in/out switch, toggle that to see if it helps. If there are FX input/output switches, toggle those and see if that solves it. If that doesn't work, call technical support, I'm sure there is a warranty attached to the serial number, which should be on the recipt, the box, and the actual device itself.
Hope this helps! Merry christmas!
You could try contacting ION Audio's customer service department directly. They have several options listed on their website for product support. If you have to send them back to the manufacturer for a warranty claim, you most likely will not need the original packaging.
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