Is the plan administrator required to reject a NMSN as not qualified if the NMSN fails to include factual identifying information that is easily obtainable by the plan administrator?

No. If a NMSN clearly describes the identity and rights of the parties, but is incomplete only with respect to factual identifying information within the plan administrator’s knowledge or available through communication with the custodial parent, the participant, the State child support enforcement agency or the Issuing Agency, the NMSN may not be rejected. For example, an order may misstate the names of the participant or alternate recipients, and the plan administrator can clearly determine the correct names; or an order may omit the addresses of the participant or alternate recipients, and the plan administrator’s records include this information.

In such instances, the plan administrator should supplement the NMSN with the appropriate identifying information, rather than rejecting the NMSN as not qualified. 16. If a plan provides benefits solely through a Health Maintenance Organization (HMO) or other managed care organization with a geographically limited benefit area, is the ... more.

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