SpamCop FAQ : SpamCop Parsing and Reporting Service : Parsing and reporting spam with SpamCop - decisions, problems : Why does submitting to SpamCop results in an error/timeout?

Users are able to reach the SpamCop site and parse/report small emails, but when trying to submit a large spam through the website form they get a time-out error after clicking the "parse" button. This is a problem experienced by users with firewalls. It may be a personal hardware/software firewall you have employed or, there may be a firewall on your ISP's network "protecting" you that you are not necessarily aware of.

To see if you are being affected by this problem, you can submit SpamCop's form with only a few characters filled in. If this works, but submitting actual spam does not, you are probably experiencing this problem. Simple explanation: Your firewall is misbehaving.

Your computer and the internet gateways between your computer and SpamCop are trying to negotiate an efficient way of transmitting data. Your firewall is discarding critical information necessary to this negotiation. Your computer could recover from this problem, but it is giving up instead.

This problem does ... more.

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