The Call Back feature failed to work after I upgraded the CUCM from 6.0 to 6.1. How do I troubleshoot?

A. In order to resolve this issue, reset the CCMSysUser password with the CCMPWDChanger utility. €¢ In order to reset the CCMSysUser password, refer to Enabling Cisco IP Services.

€¢ Restart CTIManager, Tomcat, IIS Admin. €¢ Verify that the Directory Integration has completed. This fixes the Call Back feature after the CUCM upgrade from 6.0 to 6.1. more.

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