The top sash of my new double-hung window won’t stay up—I put it up and then it slowly slides down. How can I keep the top sash in place?

Often times the top sash is not pushed completely in place to allow the retaining lip to engage the weather-stripping and hold it in place. Make sure the sash is completely raised to eliminate potential drifting. In addition, because Gorell double-hung windows are made to provide remarkably easy fingertip operation, it is possible that the sashes will sometimes drop slightly.

Gorell recommends contacting your local installing dealer for any service needs. If you want to attempt to reduce the sash drift, use a flat-head screwdriver to turn the built-in frame adjusters (located at the mid-height of the jamb). Turn just a ¼ turn at a time until the sash stays in position.

Do not adjust the Phillips-head screws in the jambs. Gorell also offers a tensioning pack that can be added by your dealer if necessary. This pack comes supplied with its own tool.

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