What can I do if I get poor treatment in an emergency room (ER)?

Understand that there are days and times when challenges are overwhelming to all parties concerned. However, if your emergency room (ER) visit isn’t going smoothly, here’s what you do. Get your notes together and explain your concern to your nurse.

If your nurse can’t resolve the issue, or is the issue, start going up the chain of command. Every hospital has a chain of command and a grievance process for handling complaints. Typically, the levels go something like this while you’re in the ER: nurse charge nurse nursing supervisor patient advocate or patient relations ER administratorDon’t lose your focus!

There are other ill and injured people in the ER who need attention, too. Present yourself and your complaint in a manner that will promote cooperation. Once you leave the ER, you can also file a formal complaint with the hospital or with the state public health department.

Both have formal grievance processes regarding service and treatment in a medical facility. In addition, if your hospital is accredited by the Joint Commission, you can voice your complaints to this organization by e-mail, mail or phone.

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