LISTEN to the customer......Answer the actual question the customer asked! It shouldn't matter whey style you learned......if a child has a broken arm she has a fear of not knowing what to expect since she has never broken her arm before......despite your learning method....you deal with broken arms all day.......so calm her fears.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.