What happens when RIVA goes down?

We understand that RIVA will turn into a piece of mission critical hardware for a pharmacy so we will to have in city service reps that will be able to respond very quickly. They should be able to handle most problems within 4-6 hrs but realistically, we recommend that every hospital have a backup plan to accommodate the possibility of RIVA being down for longer than 6 hrs. As we get more experience running the system, we'll fix problem issues as they arise to improve reliability and up time.

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