What if the Flex Convenience Card is stolen and someone uses funds from my Flexible Spending Account?

If the card is reported lost or stolen, it is deactivated and reissued. It is your responsibility to check your statements from ProBusiness to look for any transactions that you did not incur and report those charges immediately to ProBusiness. You can be reimbursed for fraudulent use of the card by MasterCard® if unauthorized transactions are reported within 30 days of the date incurred.

You will be required to complete the appropriate paperwork to initiate the investigation of your fraudulent claim. Return to Top What happens if I have a $750 annual Health Care Spending Account election and the provider/merchant uses my Flex Convenience Card to put through a debit to my account for $1000? Will the $750 be approved or will the entire claim be denied?

The entire claim will be denied because there is no partial payment with the use of the Flex Convenience Card. This is similar to using a personal credit card. Example: If you have $100 left on your credit card maximum and try to charge ... more.

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