What is a predictive dialer?

The following is a definition for Predictive Dialer from Wikipedia: • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." According to google "Definitions of Predictive dialer on the Web: • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center.

The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer. More.

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