What is IVR / interactive voice response?

Interactive Voice Response or IVR is a telephone technology that communicates with a caller through configurable voice menus and data in real time. In an IVR system, callers are given the choice to select options by pressing digits. IVR systems can normally handle and service high volumes of phone calls.

With an Interactive Voice Response system, businesses can reduce costs and improve customers experience as Interactive Voice Response systems allow callers to get information they need 24 hours a day without the need of costly human agents. Some IVR applications include telephone banking, flight-scheduling information and tele-voting. More.

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