Why are VOC and CVA both important components of an organization’s improvement toolkit?

VOC ensures that a company stays in business by focusing on products and services that are important to customers. CVA ensures that a company excels by providing these products and services in a way that maximizes customers’ perceived value. More.

I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.