Why aren't my email notifications working (anyone else experiencing this?)?

Facebook, or email. Why aren't I getting email notifications? I used to get email notifications for new topics within the company I work for, and I'm not anymore.

What could be the issue? This topic is no longer open for comments or replies. If you aren't receiving any email notifications, there are a few things you'll want to check.

First: Check to make sure your notifications are set correctly. Second: Check your spam folders and mail filters. This one may sound silly, but believe or not even I've set a mail filter and forgotten about it.

If you're an employee of an active community, and are set to receive all new topics via email, that could add up to a lot of email. If this is the case, it never hurts to check with your friendly IT person to be sure. If all that looks correct, send us a ticket.

We have a few things that we can check on our side like seeing if your email address wound up on our bounce list, or if our email notifications are backed up. We're happy to check on these items for you! Just fill out the ticket form referenced below with the email addresses that you'd like checked, and someone from our team will get back to you asap.

If you aren't receiving any email notifications, there are a few things you'll want to check. First: Check to make sure your notifications are set correctly. Second: Check your spam folders and mail filters.

This one may sound silly, but believe or not even I've set a mail filter and forgotten about it. If you're an employee of an active community, and are set to receive all new topics via email, that could add up to a lot of email. If this is the case, it never hurts to check with your friendly IT person to be sure.

If all that looks correct, post a message here. We have a handful of items that we can check on our side, like seeing if your email address is on our bounce list or if our email notifications are backed up and we'd be happy to check on these items for you. We are receiving complaints from our users that they are not receiving email notifications when company updates are made, when responses are posted to their questions, and when they click "I have this problem, too" they also receive no follow-up information.

Is this a known issue; or could you please offer a solution? E-Mail Notifications are NOT being received by many users, and their settings are correct?. What's the status of this question?

We are receiving complaints from our users that they are not receiving email notifications when company updates are made, when responses are posted to their questions, and when they click "I have this problem, too" they also receive no follow-up information. Is this a known issue; or could you please offer a solution? E-Mail Notifications are NOT being received by many users, and their settings are correct?

How does this make you feel? I'm no longer getting email notifications of when new comments are added. Not getting notifications.

What's the status of this question? I'm no longer getting email notifications of when new comments are added. Not getting notifications.

How does this make you feel? I noticed I had a reply to one of my questions that I had posted about a week ago, I am just wondering why I did not receive an email telling me this? My email preferences are set so I will receive these notifications but I got nothing... why?

Not receiving notifications. What's the status of this question? I noticed I had a reply to one of my questions that I had posted about a week ago, I am just wondering why I did not receive an email telling me this?

My email preferences are set so I will receive these notifications but I got nothing... why? Not receiving notifications. How does this make you feel?

I notice that today I receive emails on new qustions that our customers have submitted yesterday. Does it usually take this long for us to receive an email after a customer posts a question? Is there a delay in "New Question" notification email?.

What's the status of this question? I notice that today I receive emails on new qustions that our customers have submitted yesterday. Does it usually take this long for us to receive an email after a customer posts a question?

Is there a delay in "New Question" notification email? How does this make you feel? I'm getting most of my notification e-mails (for topics I'm following), but for some reason, the odd one is not coming through ... I've checked my spam folder, etc. and that's not the issue.

I think it may have to do with topics getting merged? I'm "following" this topic, but I'm not getting any update e-mails. The link looks a bit strange... perhaps that's part of the clue as to the problem.

Not receiving some e-mail notifications for updates to topics. What's the status of this question? I'm getting most of my notification e-mails (for topics I'm following), but for some reason, the odd one is not coming through ... I've checked my spam folder, etc. and that's not the issue.

I think it may have to do with topics getting merged? I'm "following" this topic, but I'm not getting any update e-mails. The link looks a bit strange... perhaps that's part of the clue as to the problem.

Not receiving some e-mail notifications for updates to topics. How does this make you feel? Email notifications still not working!

Email notifications still not working!. What's the status of this question? Email notifications still not working!

Email notifications still not working! How does this make you feel? I am a regular user @jolicloud.

Zak Kaufman, an official rep tells me he doesn't get email notifications from you of new posts/replies as he's "blacklisted" & has contacted you re this several times with no resolution?!? Can you explain please? What's the status of this question?

I am a regular user @jolicloud. Zak Kaufman, an official rep tells me he doesn't get email notifications from you of new posts/replies as he's "blacklisted" & has contacted you re this several times with no resolution?!? Can you explain please?

Email notifications. How does this make you feel? Stopped receiving email notifications - have received some of them, but not all.

Got one 31st of October, one before that on 29th of September and normally before that. There were at least a dozen new entries that I should have been email notified about that I found out only much later. And yes, my notification settings are just fine.

I'm not receiving email notifications. What's the status of this question? Stopped receiving email notifications - have received some of them, but not all.

Got one 31st of October, one before that on 29th of September and normally before that. There were at least a dozen new entries that I should have been email notified about that I found out only much later. And yes, my notification settings are just fine.

I'm not receiving email notifications. How does this make you feel? I am not receiving any email notifications.

I have checked my junk folder too, nothing. Is there something on my end I should be doing? What's the status of this question?

I am not receiving any email notifications. I have checked my junk folder too, nothing. Is there something on my end I should be doing?

I am not receiving any email notifications. How does this make you feel? I'm no longer getting email notifications of when new comments are added.

Not getting notifications. What's the status of this question? I'm no longer getting email notifications of when new comments are added.

Not getting notifications. How does this make you feel? If you aren't receiving any email notifications, there are a few things you'll want to check.

First: Check to make sure your notifications are set correctly. Second: Check your spam folders and mail filters. This one may sound silly, but believe or not even I've set a mail filter and forgotten about it.

If you're an employee of an active community, and are set to receive all new topics via email, that could add up to a lot of email. If this is the case, it never hurts to check with your friendly IT person to be sure. If all that looks correct, post a message here.

We have a handful of items that we can check on our side, like seeing if your email address is on our bounce list or if our email notifications are backed up and we'd be happy to check on these items for you. What's the status of this question? If you aren't receiving any email notifications, there are a few things you'll want to check.

First: Check to make sure your notifications are set correctly. Second: Check your spam folders and mail filters. This one may sound silly, but believe or not even I've set a mail filter and forgotten about it.

If you're an employee of an active community, and are set to receive all new topics via email, that could add up to a lot of email. If this is the case, it never hurts to check with your friendly IT person to be sure. If all that looks correct, post a message here.

We have a handful of items that we can check on our side, like seeing if your email address is on our bounce list or if our email notifications are backed up and we'd be happy to check on these items for you. How does this make you feel? I followed all the steps and am not getting anything.

I even tried clicking Verify email in my account settings and didn't get an email from that. I'd encourage you to check your spam filters again or check with your IT person. I just checked our account that generates notifications, and confirmed that emails have been send to your account, including that verification email, which I show as being sent to your email 16 minutes ago with this Time/Date stamp: Mon, Apr 11, 2011 at 3:17 PM.

Can you run through that process again, please? I have the exact same problem. I even tried with my gmail account (presuming I woudl avoid a potential corporate email filter), and have not received one from there either.

Hey Nick - I assume this was sorted out, but can you please let me know if you're still having trouble? What's the status of this question? I followed all the steps and am not getting anything.

I even tried clicking Verify email in my account settings and didn't get an email from that. How does this make you feel? Our employees are no longer getting mail notifications.

Our mail server was down for a while, so I suspect the email addresses have been added to a "Do not send" list. Adding other email addresses to aliases works fine, just not their original e-mail addresses. I'm going to contact you directly so we can work toward getting this resolved.

What's the status of this question? Our employees are no longer getting mail notifications. Our mail server was down for a while, so I suspect the email addresses have been added to a "Do not send" list.

Adding other email addresses to aliases works fine, just not their original e-mail addresses. How does this make you feel? I've noticed that I'm only getting intermittent notifications from Get Satisfaction.

Some topics are being sent, but others aren't. It sounds like this is happening to other O'Reilly Media employees. This seems to be a recent problem, I've only noticed it in the last two weeks or so.

Because this is intermittent, it seems unlikely that it's a filter on our end. I've confirmed that Get Satisfaction emails are not being filtered into junk mail. Can you check this out and see why O'Reilly Media employees are not getting all notifications?

Also, we're concerned that customers may not be getting notifications when we respond. What's the status of this question? I've noticed that I'm only getting intermittent notifications from Get Satisfaction.

Some topics are being sent, but others aren't. It sounds like this is happening to other O'Reilly Media employees. This seems to be a recent problem, I've only noticed it in the last two weeks or so.

Because this is intermittent, it seems unlikely that it's a filter on our end. I've confirmed that Get Satisfaction emails are not being filtered into junk mail. Can you check this out and see why O'Reilly Media employees are not getting all notifications?

Also, we're concerned that customers may not be getting notifications when we respond. How does this make you feel? I did check our list of bounced domains and found one of your email addresses.

I'm going to contact you directly so we can sort out what's happening and so I can tell you the delivery failure message that was generated by your email address. What's the status of this question? I did check our list of bounced domains and found one of your email addresses.

I'm going to contact you directly so we can sort out what's happening and so I can tell you the delivery failure message that was generated by your email address. How does this make you feel? I work on the ReverbNation forum, and for the past few days I have not been receiving my email notifications.

Usually when someone responds to a thread in which I have posted, I receive a notification email, but this has not been the case recently. What's the status of this question? I work on the ReverbNation forum, and for the past few days I have not been receiving my email notifications.

Usually when someone responds to a thread in which I have posted, I receive a notification email, but this has not been the case recently. Missing Notifications. How does this make you feel?

Hello- We have changed our support tools to better serve you and provide more comprehensive e-mail support. As a result, we are no longer using the GetSatisfaction community area. Please visit getsatisfaction.

Com7 for further support. It looks like you're wanting to archive a community, is this the case? Hi Ki- Thanks for reaching out.

Can you please email me at acagle (at) payvment (dot) com? What's the status of this question? Hello- We have changed our support tools to better serve you and provide more comprehensive e-mail support.

As a result, we are no longer using the GetSatisfaction community area. Please visit getsatisfaction. Com7 for further support.

How does this make you feel? All my settings are correct and nothing has changed and I was receiving email notifications as an admin for everything and these notifications have stopped. Can you please fix this?

I just checked your account and it looks like one of the email addresses associated with your account has been added to our bounce list. I've removed it and you should start receiving those notifications shortly. What's the status of this question?

All my settings are correct and nothing has changed and I was receiving email notifications as an admin for everything and these notifications have stopped. Can you please fix this? How does this make you feel?

Thanks for posting. We have changed our support tools to better serve you and provide more comprehensive e-mail support. As a result, we are no longer using the GetSatisfaction community area.

Please visit getsatisfaction. Com7 for further support or email support (at) payvment (dot) com. Not sure you meant to post here.... Are you wanting us to post that message in the overlay for your community?

What's the status of this question? Thanks for posting. We have changed our support tools to better serve you and provide more comprehensive e-mail support.

As a result, we are no longer using the GetSatisfaction community area. Please visit getsatisfaction. Com7 for further support or email support (at) payvment (dot) com.

How does this make you feel? HI, I have been receiving all of my notifications without a problem up until yesterday. Since then I have not received any new post or comment notifications.

My settings have not been changes. What's the status of this question? HI, I have been receiving all of my notifications without a problem up until yesterday.

Since then I have not received any new post or comment notifications. My settings have not been changes. How does this make you feel?

This happened to me as well. Sorry I missed this earlier - are you still missing notifications? Yes it appears so.

Can you post a link to a topic that you should have received a notification for and haven't? What's the status of this question? This happened to me as well.

How does this make you feel? Got the same issue. I posted a reply to one of our posts a few hours ago and it's got an additional reply now.

Didn't get any notification about it. My setting didn't change since the day I registered and I usually get notification for anything that occurred on our Get Satisfaction site. So is the issue you're experiencing that you posted a reply that's not visible, and you didn't receive a notification?

Can you please post a link to the topic so I can take a look? I've posted a reply about 10 hours ago. 2 hours later, the user also posted a reply.

Another employ that usually also notifications *did* get a notification about this one. I didn't (checked also in All Mail box). Any news on this one?

So sorry for the delay in getting back to you. I checked the email and activity reports from our mail service and your email address is not on a bounce list, and the logs show consistent delivery of notifications to your address. Are you still finding that you are not getting notifications for replies?

I learned about this issue when a colleague asked me something about this post by forwarding me the notification he got (and I didn't). Any idea what could be causing this? I'm not sure why you wouldn't have received that specific notification.

As I mentioned previously, sometimes email addresses get added to our do not send list when they're bounced from other email servers, and sometimes emails can end up caught in spam filters. I took a look at recent records of emails sent to your address, and everything appears to be in order right now. If you experience missing or delayed notifications again in the future, please let us know and we'll investigate right away.

I'll do that Ki. Since it's on very high importance to us, to reply to our customers as quickly as possible, I'd like to be able to trust the GS app to provide accurate notifications. What's the status of this question?

Got the same issue. I posted a reply to one of our posts a few hours ago and it's got an additional reply now. Didn't get any notification about it.

My setting didn't change since the day I registered and I usually get notification for anything that occurred on our Get Satisfaction site. How does this make you feel? I have a community user who isn't receiving email notifications.

Can you check to make sure she looks fine on your side? Here's the link to her profile page. That user hasn't been added to our do not send list, and I do see the emails were delivered to them from our email server both yesterday and today... Are there specific emails they're missing?

They say they're not receiving any email notifications at all. It's got to be an issue on their side then. Thank you for checking your system!

What's the status of this question? I have a community user who isn't receiving email notifications. Can you check to make sure she looks fine on your side?

Here's the link to her profile page. How does this make you feel? For the past 2 weeks I did not receive any of the notification emails (my colleagues did).

Could you check if the emails were sent please? I'm sorry you haven't been receiving notifications. I checked with our email service, and it looks like your email address was added to a bounce list after several delivery rejections.

I've removed your email address from the bounce list, so you should start receiving notifications again. I hope that helps! I think it worked, since yesterday I received one email notification.

Is it possible to do something (on my side) to prevent this from happening again? What's the status of this question? For the past 2 weeks I did not receive any of the notification emails (my colleagues did).

Could you check if the emails were sent please? How does this make you feel? I double checked that I'm set up to receive emails when anything is posted on our Get Satisfaction community and I am not getting these in my email.

Would someone please let me know how I can rectify this? I'll look into that for you right now. According to our email service records, we're successfully delivering notifications to your email address.

I've gone ahead and whitelisted your email domain just in case. Can you let me know if you get receive a notification for this? Adam- Thanks for listening!

I did get the notification! Let's hope the changes you made on your end fixed it. Adam- I got the original notification but I am not getting any other ones.

Can you please advise? Sorry for the delay in getting back to you. Our email service has recorded only successful deliveries and no bounced messages, so I have to admit I'm a bit perplexed as to what the issue might be.

One possible solution would be to sent up a filter in your email program to never send Get Satisfaction emails to spam, but the process for setting up that filter can vary depending on what email client you're using. I'm sorry this is continuing to be an issue for you, and I'll continue to monitor our email service to make sure your notifications are being delivered. What's the status of this question?

I double checked that I'm set up to receive emails when anything is posted on our Get Satisfaction community and I am not getting these in my email. Would someone please let me know how I can rectify this? How does this make you feel?

I have checked my settings - looks all good. I have even checked spam, trash etc. - no emails there. New Years glitch?

We are investigating an issue that was impacting some email addresses in that time period. We suspect the "@gmail.com" addresses had the most impact. Can you confirm if this could be your case?

We are still working out the resolution. Thanks for the reply. We are on Google Apps.

This problem has started happening again. A few of us don't get emails to new posts. Though, we get emails to replies to posts.

My email is the same as in this profile. What's the status of this question? I have checked my settings - looks all good.

I have even checked spam, trash etc. - no emails there. New Years glitch? How does this make you feel?

What's the status of this question? How does this make you feel? I am not receiving any emails from our community today, the last one I received was yesterday at 2:14pm Have posted new ideas and replied to 2 posts and have not received any emails.

I checked my settings and all are correct and nothing has changed. So sorry for the delay in responding. I checked our email service records and they show only successful deliveries of notifications to your email account.

Are you still experiencing this issue? They seemed to have started back up just a little while ago. What's the status of this question?

I am not receiving any emails from our community today, the last one I received was yesterday at 2:14pm Have posted new ideas and replied to 2 posts and have not received any emails. I checked my settings and all are correct and nothing has changed. How does this make you feel?

I just setup email notifications on my company and am not receiving notifications for replies or new topics. Are topics and replies that I create ignored? You shouldn't get an email notification for topics/replies that you create in the community.

However, if someone else replies to your topics, or posts a new topic, you should still get a notification. Are you not getting notifications for when topics/ replies from other users come into the community? Please let me know and I can look into it further.

What's the status of this question? I just setup email notifications on my company and am not receiving notifications for replies or new topics. Are topics and replies that I create ignored?

How does this make you feel? We had a full email box condition that bounced some email notifications. That has been cleared but now I cannot get the notifications back on track.

Is there some "Bounced" list we need to be removed from? What's the status of this question? We had a full email box condition that bounced some email notifications.

That has been cleared but now I cannot get the notifications back on track. Is there some "Bounced" list we need to be removed from? How does this make you feel?

I took at look at the database and it looks like we stopped sending you emails after that full mail box. I made the fix. Can you let me know if you start getting emails?

What's the status of this question? I took at look at the database and it looks like we stopped sending you emails after that full mail box. I made the fix.

Can you let me know if you start getting emails? How does this make you feel? Same issue here with not receiving mail notifications of topics being posted.

My company is Kaplan Financial (UK) it's linked to a facebook page called Kaplan Customer Care. My colleague is receiving these but our dedicated mailbox and I aren't receiving. I have made sure they are verified and checked spam folders.

Please can you advise? Sorry for the delay in responding to you. I'll contact you directly so we can work together to get this resolved.

What's the status of this question? Same issue here with not receiving mail notifications of topics being posted. My company is Kaplan Financial (UK) it's linked to a facebook page called Kaplan Customer Care.

My colleague is receiving these but our dedicated mailbox and I aren't receiving. I have made sure they are verified and checked spam folders. Please can you advise?

How does this make you feel? I am not receiving any email notifications today for some reason. I'm an admin and set to receive everything.

I haven't changed my settings and they are still the same. Nothing in my spam folder either. Sorry for the delay in getting back to you!

I took a look at our email service's activity records, and it looks like your email address was added to the bounce list yesterday afternoon after a failed notification delivery attempt. I've gone ahead and removed you from the list, and I'm going to add your company email domain to the whitelist so we'll continue to delivery notifications in the event of a rejection. I hope that helps, and my apologies for any frustration!

Hey Adam - thanks for fixing! What's the status of this question? I am not receiving any email notifications today for some reason.

I'm an admin and set to receive everything. I haven't changed my settings and they are still the same. Nothing in my spam folder either.

How does this make you feel? My colleagues & I are not receiving e-mail notifications of replies to our postings. Can you help?

Sure thing, Jason! Would you mind filling out our ticket form & include the email addresses of the folks that aren't getting notification? One of our team members will do further investigation and get back to you via email.

What's the status of this question? My colleagues & I are not receiving e-mail notifications of replies to our postings. Can you help?

How does this make you feel? If you aren't receiving any email notifications, there are a few things you'll want to check. First: Check to make sure your notifications are set correctly.

Second: Check your spam folders and mail filters. This one may sound silly, but believe or not even I've set a mail filter and forgotten about it. If you're an employee of an active community, and are set to receive all new topics via email, that could add up to a lot of email.

If this is the case, it never hurts to check with your friendly IT person to be sure. If all that looks correct, send us a ticket. We have a few things that we can check on our side like seeing if your email address wound up on our bounce list, or if our email notifications are backed up.

We're happy to check on these items for you! Just fill out the ticket form referenced below with the email addresses that you'd like checked, and someone from our team will get back to you asap. What's the status of this question?

If you aren't receiving any email notifications, there are a few things you'll want to check. First: Check to make sure your notifications are set correctly. Second: Check your spam folders and mail filters.

This one may sound silly, but believe or not even I've set a mail filter and forgotten about it. If you're an employee of an active community, and are set to receive all new topics via email, that could add up to a lot of email. If this is the case, it never hurts to check with your friendly IT person to be sure.

If all that looks correct, send us a ticket. We have a few things that we can check on our side like seeing if your email address wound up on our bounce list, or if our email notifications are backed up. We're happy to check on these items for you!

Just fill out the ticket form referenced below with the email addresses that you'd like checked, and someone from our team will get back to you asap. How does this make you feel?