You need to view their anger/rudeness as just another thing, not a thing that is relevant to you. It's no more important than their hair color or what kind of shoes they have on. It has nothing to do with you, what's important to you, or your immediate goals.
Your goal is to do a good job, get them what they need (if it is reasonable/allowed) and be polite. Bottom line, no matter how rude they are to you, they can't physically prevent you from doing these things. Or in other words just ignore it.
So, don't by cigarettes. Be grateful that you look young. Instead of copping an attitude, smile and say "Oh, this happens all the time.
I guess its a small price to pay for looking so young.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.