You book a hotel and subsequently arrive to be told they have let your room out and have no more rooms. What do you do?

If I have confirmed the reservation and paid for it with a credit card to hold the reservation and they give my room away, I will not only ask them to find another hotel in the area and call and book it for me, but I will also write to their corporate office's email address and ask for free rooms. Motel 6 is very good about this. If you complain appropriately and have a legitimate issue, they will give you vouchers for free hotel stays.

Embassy Suites also has the most exceptional customer service and they will even go so far as to PAY for your stay at another hotel if it's their fault (had that happen too). It's amazing how much being professional but standing up for yourself can accomplish. My husband is amazing at it.

When we get bad service, he will complain appropriately, and we almost always end up with sincere apologies and free meals, free hotel stays, etc. Then again, my husband, when treated well, is extremely generous too, and will compliment as much as he criticizes and his appreciation shows in his tips. The only time this has ever happened to us where we couldn't find another place to stay was at the South by Southwest conference... there wasn't a hotel anywhere within a two-hour drive of Austin, Texas. We ended up being booked in a hotel in San Marcus, and they had their shuttle van drive us there.

This has happened to me once. However, it wasn't a big deal. I was running late (plane delayed) for a meeting so I checked my luggage and left my cell number at the desk.

I said as soon as they had a room available to please move my luggage and call me. 3 hours late, a cancellation occurred and I was moved into a nicer room than I had paid for. If this hadn't of worked out: First, I'd talk to the Hotel manager.

Many hotels will book you at another local hotel when this happens and give you a healthy credit for another stay. If this didn't work, I would call my credit card company from the hotel desk phone. My credit card has a concierge service so I'd let them try to figure it out for me.

They've had good results with things like this in the past. Last, if nothing was being done to resolve the situation, I would start talking to the other guests in the lobby. I would spend the day telling them about what had happened to me and ask about what negative things have happened during their stay.

I'd likely transcribe all of this online in reviews on travel and review websites in the hope that others would avoid booking at this hotel.

I guess the only option would be to stay somewhere else. However, I'd be interested in knowing why the room is gone. Was I late?

That seems to be the only acceptable reason, especially if it's a higher end place.

Usually when this happens, a hotel will pay for your stay at a similar nearby hotel. Happens all the time!

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