Terms of Service
1. Scope
These terms govern the contract between skycraft GmbH, Leibnizstraße 5, 01187 Dresden, Germany ("we") and you as the holder of a WebKnox account ("you"). They cover the WebKnox Answers API, the @webknox/elements renderer, hosted embeds and images, and the console at webknox.com (together, the "Service").
If you accept these terms on behalf of a company, you confirm that you are authorised to bind it. Your own terms and conditions do not apply, even if we do not object to them, unless we agree to them in writing.
2. Accounts and API keys
- You must be at least 16 years old and give a valid email address.
- A login belongs to one person. Create further keys in the console instead of sharing a login.
- API keys are secrets. Call the API from your server only, never from browser or app code, and never commit a key to a public repository.
- You are responsible for all usage under your keys until you revoke them. If a key leaks, roll it in the console right away.
3. Plans, tokens and payment
Paid plans are billed monthly in advance, in US dollars, through our payment provider Stripe. Prices are net; VAT is added where the law requires it.
- Every plan includes a daily token quota that resets at 00:00 UTC. Unused quota does not carry over.
- A matched answer costs 1 token, and a hosted image costs 1 more. Unmatched questions, embed views and errors are free.
- Token packs are prepaid and valid for 12 months from purchase. They are used only after the day's quota, the pack that expires first being used first. Packs work on paid plans; on the free plan they are kept but paused.
- If you turn on auto-recharge, we charge your saved payment method for the pack you chose whenever your tokens run low, up to the monthly cap you set.
- When quota and packs are used up, and auto-recharge is off, has reached its monthly cap or cannot charge your payment method, requests are refused with HTTP 429 until the quota resets. We never bill usage you did not buy in advance.
Upgrades take effect at once and are charged pro rata. Downgrades take effect at the start of the next billing period. You can cancel at any time in the console; your plan then runs until the end of the period you paid for.
We do not refund partial periods or unused tokens, unless the law requires it.
4. Acceptable use
You may build WebKnox answers into your own products, show them to your users and keep them in your users' conversation history. You may not:
- resell or pass on access to the API, or offer its answers as a data feed of your own;
- download answers in bulk or build a database of them to serve other users instead of asking the API;
- get around rate limits or quotas, for example with several free accounts;
- use the Service for unlawful purposes or to harm others, or send it more personal data than a question needs.
If you break these rules, we may suspend the keys concerned. Where we can, we will tell you first and give you a chance to fix the problem.
5. Sources, licenses and attribution
Answers contain data from third-party sources. Each answer lists its sources and, where a source requires it, the license (for example CC BY 4.0). Wherever you show an answer, keep its sources visible; @webknox/elements does this by default.
Images in answers load through WebKnox's media addresses. Do not copy them to other hosts or show them apart from the answer they came with.
6. The free plan
The free plan is for trying WebKnox and for non-commercial projects. Answers on the free plan carry a small "Answer by WebKnox" credit, which must stay visible. For commercial use, choose a paid plan.
7. Availability and changes
We work to keep the Service available and report incidents at status.webknox.com, but we cannot promise uninterrupted service. Maintenance is announced in advance where possible.
The API is versioned. Within a version we only add fields, card types and layouts; your code should ignore what it does not know. Breaking changes come as a new version, announced at least 90 days before the old one stops.
We may change these terms with 30 days' notice by email. If you object within that time, you may cancel before the change takes effect; otherwise the new terms apply.
8. Liability
Answers are for information only. Nutrition, weather and other data are not professional advice, and you decide what your product shows.
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For slight negligence we are liable only for breaches of essential contractual obligations, limited to the damage typically foreseeable when the contract was made. Otherwise our liability is excluded.
9. Term, termination and governing law
The contract runs until you cancel your plan and delete your account in the console. We may end it with 30 days' notice, or without notice for good cause, such as serious or repeated breaches of these terms or non-payment.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, the courts of Dresden have exclusive jurisdiction. If you are a consumer, the mandatory consumer protection rules of the country where you live remain unaffected.
The German version of these terms is legally binding; the English version is provided for convenience.