Have you ever had a bad experince with Amazon.com Customer Service?

1 Several years ago, they seemed not to know what I was saying. A book that was late to publish was listed as "hard to get" and they would say I had to special order it. Nobody could get it.

2 I only ever had to deal with customer service one time when they got my order wrong. I chose the option for them to call me. The very second I clicked on the "Call Me" button, my phone rang.

I just about jumped out of my skin. In a matter of minutes, it was all taken care of, and I even got an email verifying my new order that I did not have to pay for since they owed it to me.

Are you kidding - search the web and you'll find millions who've run the gauntlet of Amazon's customer service and like me, are proud to have never ordered a thing from them since, and pass that word along in every twitter, conversation, or email in which the topic of Amazon comes upTheir CS is characterized by :-- ludicrous "canned" responses to email inquiries;-- incompetent, non-fluent telephone customer service which similarly consists of unskilled operators typing "keywords" that they hear you say, and then reading a canned answer off their screen (I've listened to spoken responses that were so topically off the mark from my question it was surreal); and-- and finally my bad experience with Amazon effectively tricking me into signing up for Prime and the several calls required to simply get the same operators to understand the problem, much less remedy it. NOTABLY, a web search indicates that thousands of folks have had exactly the same experience with Amazon, even as to this last and worst issue. It's such a joy to find the company among several offering a product you've searched for, and then order from someone else.

Truly hilarious that this Bezos's is hailed as a progressive 21st century business model; in fact, he runs a sweatshop CS center and in sales, depends on sheer volume to allow the company to ignore the dissatisfied. The compnay will certainly last for decades but the hardened ill will of a certain percentage of customers will prevent it from ever becoming the on-line get-everything marketplace it once aspired to become.

I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.

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