If you open the lid of your washer to watch how it works, you'll see the agitator in the middle swishing your clothes around to get them clean. When the agitator doesn't spin or turn anymore, it may have some worn-out parts which need replacing. Check the agitator when the washer is off by trying to turn it in both directions.
It should turn freely in one direction and catch and turn the entire washer basket in the other. If it turns freely both ways, you'll need to take it out to fix it. Pop the lid off the top of the agitator with your screwdriver.
Pull the fabric softener dispenser off the top if you have a Maytag Atlantis or Performa. You will see a bolt underneath. Grab the bottom of the agitator to hold it still.
Use your ratchet wrench and socket to loosen the bolt. Pull up on the agitator to remove it. If it sticks, rock it from side to side as you pull it up.
Separate the agitator for cleaning. Place the agitator on the floor and step gently on the base to hold it to the ... more.
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