Do not give up. They will try to out wait or outlast you. Phone and email regularly.
Get your own branch involved. Meet with your local branch manager and inform them of what is happening. They can intervene for a customer.
The best advice I can give is.... you have to be committed to getting your money back. Don't give up or they win and they get to keep your money. You will get your money back, in time,if you are persistent enough, unfortunately, that is the CIBC way to wear you down so you will give up.
One last thing, your local manager can do a lot to help you if he or she is so inclined. Good luck!
Being from BC I sympathize with you CIBC has been a pain in my watussee for a few yrs now but they do have a legitimate COMPLAINT Dept. Since I have never filed any but threatened to a couple of times involving accidents I couldn't tell you how they will respond. IF all else fails call MarketPlace the TV People they love kicking CIBC 's butt.
Oh Yeah where is the policy they sent you? The contract number has to be in their files somewhere. Goodluck.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.