Is TQM Effective for Software Quality?

Copyright: 1995, ASQC Author: Iizuka, Yoshinori Organization: University of Tokyo, Tokyo, Japan Subject: Cost of quality (COQ),Japan,Management,Total Quality Management (TQM),Software quality,Total Quality Control (TQC),Product development; Series: World Congress for Software Quality, June 20-22, 1995, San Francisco, CA, Vol. 1, No. 0, June 1995, pp.

1-10 Abstract: In Japan, a quality management approach to improving software engineering is based on TQC (total quality control). TQC (the Japanese Way of TQM - total quality management) is process oriented, and it developed in the 1960s out of the inspection paradigm of quality assurance. In the 1990s TQC for new product development in the software industry is evolving into a management paradigm consisting of three key concepts.

First, the customer determines the acceptability of new products according to quality aspects like efficiency, functionality, maintainability, portability, reliability, and usability. Quality losses, as in time ... more.

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