My item hasn’t arrived yet. What is going on?

We ship Canadian orders via UPS Standard to Canada, which usually takes 6-10 days to arrive. Shipping methods for international items include USPS Express Mail® International (3 – 5 days) and USPS Priority Mail® International (6 - 10 days). Many countries are also eligible for UPS Express Saver (1-7 days) Shipment times for international items are estimates and do not include time in customs.

International items are first delivered to customs house for inspection. When they determine the item meets their standards they will release it, and ship to your shipping address via your country's postal carrier. If you do not receive it within a reasonable amount of time, you should contact your local customs office, as you may have to pick up your item.

If a significant amount of time has passed and customs does not have your package, get in touch with us an we will open an investigation. More.

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