The Cisco Clean Access Agent receives the "Network Error" error message while it logs on. Why is this?

A. The Cisco Clean Access Agent shows this error when it is unable to communicate with the Cisco Clean Access Server using HTTPS. This can happen due to multiple reasons: • The SS Certificate is invalid.

If the certificate of the Cisco Clean Access Server certificate is invalid/incorrect, then the HTTPS connection cannot be made properly. Verify the certificate popup has the bottom two checks for temporary certificate, or three checks for CA-signed certificate. • The client time is incorrect.

The time on the client machine causes it to not trust the server certificate. For example, client time is set to a time that is earlier than the server time. This causes the certificate time to be in the future from the perspective of the client.

Check the time on the Cisco Clean Access Server and ensure that the NTP protocol to a time server is allowed. • Multiple network cards on the client machine. If the client machine has multiple cards, then it is possible that Windows uses the incorrect ... more.

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