The store employee does not know about the YesDVD transfer service, yet the store is listed as a YesDVD retail location. What do I do?

While we strive to educate the stores about the service, there is a chance that not every employee of all 27,000 participating stores will be trained to accept DVD transfer orders properly. For a smooth ordering experience, follow the instructions on the How to Order page and carefully go through each item on the YesDVD Transfer Order Checklist. To report issues with ordering at a particular store, contact YesVideo Customer Support at 1-877-817-5375.

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