What does a computer support specialist do?

Computer support specialists provide technical advice, support, and assistance to customers and other users of computer systems, hardware and software. They are experts in troubleshooting using their own knowledge and assisted by automated analytical programs, they analyze and resolve most computer problems. Specialists in this field, such as help-desk technicians and technical support specialists Help-desk technicians are responsible for responding to telephone calls and emails and provide assistance to customers with computer problems.

These specialists are responsible for responding to inquiries from users and running automated tests to solve issues. They may also clean, install, modify and repair computer software and hardware. Click here to find out how to become a computer support specialist.

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