What happens if I don't hear from Bens Spot after an auction I won or I don't receive a winning bidder notification (WBN)?

A winning bidder notification (WBN) is sent automatically by our auction management service at the conclusion of every auction where there is a winning bidder. This notice usually goes out within 60 minutes of the close of the auction. We understand with the overabundance of e-mail most people have to wade through that some people inadvertently delete this e-mail by mistake.

In other cases, the your mail system may be perceive this notice as a bulk mail and screen it out or block delivery. Other causes for delivery failure of the WBN are wrong e-mail address on file with auction site, technical problems with your Internet Service Provider or e-mail system. For example, there is typically more congestion on e-mail systems around the holidaysthis may delay or prevent delivery of the WBN.

Once again, as a professional Internet retailer, we have experienced many quirky experiences that have inhibited this crucial first correspondence. Having said that, it is the bidders responsibility to ... more.

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