What needs to be done if I receive a letter from the Tax Division stating that I have entered an Invalid Account?

Even though you entered your banking account information twice it may be that you inadvertently entered an incorrect number. This would be further complicated if you elected to save your (incorrect) banking information in the program. The rejection of your transaction did not come from the Columbus Tax Division or the vendor who administers our e-payment engine.

The rejection of the payment actually comes from your own bank because in this case the account number and corresponding routing number are invalid. As the letter states, it is important that you take steps to correct this information. For security reasons the Columbus Income Tax Division does not have access to your banking account information as you entered it.

As the letter states, an important step in clearing up this discrepancy will be for you to contact TeleCheck at 1-877-678-5898 or write TeleCheck Customer Care at P.O. Box 4513, Houston, TX 77210-4513. Please provide the complete banking numbers printed on the bottom ... more.

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