What shore excursions are offered on Holland America Cruises?

The Shore Excursion Department cannot confirm receipt of shore excursion requests that are faxed or mailed to our office. Q:What if I decide to cancel a tour? A: In the case of online cancellations made by you (which cannot be made during the 3-day period prior to cruise departure) or cancellations made by us more than 3 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking.

For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be issued on your card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit on the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that guest by the ship's Front Office.

If you cancel a Signature private car or minivan shore excursion within 3 days of sailing, a 100% cancellation fee will apply as transportation and services will have already been arranged. Optional excursions during the land portion of an Alaska CruiseTour are non-refundable at three days prior to CruiseTour departure. Q: What if my stateroom changes?

A: If your stateroom changes, the Shore Excursion department on board will recognize this change in the ship's manifest and make the appropriate correction. Q: I see a page that says "No Longer Accessible." Is something wrong?

To make sure all arrangements are made for your arrival, shore excursions can only be booked online up to 3 days prior to your departure. If you wish to make changes or purchase additional tours, please visit the Shore Excursion Desk once you board the ship. Optional excursions during the land portion of an Alaska & Yukon CcruiseTtour are also available for purchase at our tour desks in each city.

Q: Does Holland America Line offer children's prices? Children's prices, where applicable, will be listed on the order form and in the individual shore excursions shown for each destination featured on the web site. These prices generally apply for children aged 12 and under.

Children 13 and over will be charged full adult fare on tours. Lap children aged 2 and under may be allowed to accompany parents or guardians on some excursions at no charge. Generally, lap child rates are not available on flights, watercraft and modes of transportation other than motorcoaches and taxi vans.

Children under 18 must be accompanied by a parent or responsible adult over 21. Please consult the onboard shore excursion staff for details. Q: What if I have a question regarding a specific tour?

A: View the destinations pages of our web site for extensive details on specific shore excursions or contact our Shore Excursions Call Center at 1-888-425-9376 or 206.626.7320 (Monday - Friday, 6:00 am - 6:00 pm, and Saturday & Sunday 8:00am - 4:30pm Pacific Time). Q: I have a disability and need an accommodation on the tours I select. Do you have accessible shore excursion options?

A: Yes, many tours can provide necessary accommodations such as wheelchair access. However, because the availability of accessible transportation can be limited around the world guests who need an accommodation due to a disability should inquire in advance whether a shore excursion will be able to accommodate their needs. In this regard, it is important to keep in mind that shore excursion options are subject to the laws of their own country, including with respect to accommodating the needs of guests with disabilities.

In most foreign countries, the laws are not as stringent as those in the United States. For detailed information on the accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at [email protected] or by phone at 1-888-425-9376 (or locally at 206-626-7320). General information regarding accessibility of our ships can be found in the Accessible Cruising section of this website.

Q: Can I travel with my friends or family? A: The meeting places and times for each shore excursion are printed on your shore excursion voucher and in the shore excursion planning form. If you wish to travel with friends or family, please arrive at the designated meeting place together as a group.

The shore excursion staff will allocate space in the same vehicle. Q: How can I receive a shore excursion brochure? A: Once you’ve booked your cruise, you can download a customized Shore Excursion eBrochure by logging into your account and clicking "My Reservations," then "View My Itinerary."

Smaller than a published brochure, your customized ebrochure has only the information that pertains to your sailing. No need to search through lengthy shore excursion lists to find the ones that are available to you. Q: Are tours offered on the day we embark or disembark the ship?

A: In general, Holland America Line does not offer tours to guests prior to or on the day of embarkation. Tours are available in many disembarkation ports. Please log into your account and view your itinerary to see available options for your sailing.