I feel you. I've worked with customers for years and we all get people like that on occasion. Just focus on the decent ones who treat you like you're human-with basic respect and kindness.
Think of these people as the standard of normal human behavior Anybody who does anything less aren't normal, and aren't really worth your time or thought. Often times they might just be displacing personal problems onto you (ie: maybe they have incredibly low self esteem so they feel the need to drag others down to make themselves feel better) or perhaps you'll see that that's how they act to a lot of other people (perhaps they are notorious bullies in other areas of their life). You might end up taking it personally, but if you could follow them around into other parts of their lives-you'll probably see that they treat other people like that, too, and might even have a reputation for being rude.
People like that usually have a track record of things like that. Keep up your professionalism and never stoop down to their level. It's weird how we second guess ourselves (and think things like, "oh maybe I did something to deserve that?) for what someone else did wrong, isn't it?
But if you saw the same thing happening to a different person, I'm sure you'd be able to easily judge that those girls were the ones being immature and disrespectful regardless of who they were talking about. You have to be fairer to yourself and have a better gauge of what you should be taking responsibility for. There really isn't a wrong way to say "how are you?" and their reactions were just weird.
Honey, you obviously don't get it, and I'm going to try to help. I'm guessing these were teens, or mid 20's. Some girls get together and just turn "snarky."
They sort of go from being charming individuals, to a couple of stupid, annoying, better-than-everyone attitudes ... that's what they are ... attitudes. They go out, and it's almost their mission to make people feel just as you are describing. What you have to remember, is they are doing it on purpose.
Think of it as if they staged a performance. They are one way when they leave the house, they are having a fun time together when they are in the car, but when they leave the car, then put on an "act," and think .... "ok, ready? Here we go," just before they walk in your door.
The trick is, to trap them in their own game. Next time someone gives you a snarky attitude, keep a smile on your face, remain calm and friendly, and say, "oh, I'm sorry. I'll go wait on some customers who appreciate my delightful personality."
Watch the look on their faces.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.