Why won't my Android phone shut down only the screen options show up?

Holding the power/sleep button for about five seconds will cause a menu to pop up. At the top of this menu should be "Turn Off Power" or "Power Off". Simply tap this to turn it off.

Second of all:Do you have any apps running in the background that may be interfering with the phone's ability to turn off? Hold the middle button until a screen pops up. Press the picture of a pie chart on the bottom-left of this screen.At the top, tap the tab that says "Active Apps"If any apps are still running when they shouldn't be, tap "End".

Now try turning the phone off again. If there turns out to be an app that is problematic and preventing you turning the device off, you should remove the app from the device. Third of all:Do you have too many processes running?

This can happen to all technical devices sometimes. Perform steps 1 and 2 above. 3.

At the top, there is a tab that says "RAM". Tap it. 4.

Tap the "Clear Memory" button. This does not delete anything from your phone. It just closes all the unnecessary processes that are running in the background.

Now try turning the phone off. Fourthly:If the above fails, Try a hard restart (also known as a power cycle). There are two types of hard restarts.

For both, your device needs to be unplugged from the electricity mains. Hold the power button and do not let go. After about 30 seconds the device should power down and automatically reboot.

If number 1 fails, remove the battery and leave it out for about a minute. Put it back in, allow the device to fully restart then try turning it off. Fifth:This can be a sign of a faulty battery which will need to be replaced.

Consider visiting a phone shop for adviceSixth:It could also be a software issue with the phone. Consider visiting a phone shop for advice.

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