Does Verizon outsource any of its customer service?

While many cell phone companies outsource their customer service outside of the country, Verizon Wireless only has customer service and technical support within the United States. They do, however, outsource a portion of their regular customer service to vendors around the United States, one of the largest vendors being Affiliated Computer Services (ACS). They still require the same quality of service that you would get from a direct customer service agent and follow specifically the Verizon Wireless policies as well as added ones from ACS to increase the level of customer satisfaction and achieving first call resolution (FCR).

If you want to understand more how this work feel free to contact Verizon Wireless by calling them or by visiting their website verizonwireless.com Verizon Wireless customer service agents direct and indirect through vendors are held to high standards are are evaluated regularly. I hope I was able to answer your question to your satisfaction.

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