In most states, the insurance carriers have 30 days to investigate, aprove and/or deny the claim. Then, an additional 60 days to pay the claim. Some stick to this rule, some don't.
Keep in mind, they may or will tell you that they need more time or that the claim is been processed. Contact the insurance adjuster and talk to him/her and ask for an update on the claim. If that doesn't help, send them a 10 day certified letter and after that contact your state's departmnet of insurance and file a complaint.
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