How to record phone calls in VOIP environment?

You can do this in two different ways. 1) TAP the IP traffic at SWITCH using Port mirroring, collect the IP traffic & convert to sound file. This is called passive recording 2) the recording application will be an active medium between telephone & IPPBX.

This is called Active recording. This method is costlier than passive and which include hardware unit. Dialog records IP calls using passive approach which is purely software oriented.No hardware required.

It works well with Cisco, Avaya, Nortel, SIP & Asterisk. For more info visit usedialog.com.

Hadley, you can do it in 2 different ways. (a)TAP the IP traffic at SWITCH using Port mirroring, collect the IP traffic & convert to sound file. This is called passive recording (b) the recording application will be an active medium between telephone & IPPBX.

This is called Active recording. This method is costlier than passive and which include hardware unit. Dialog records IP calls using passive approach which is purely software oriented.No hardware required.

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