Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 not go red when the remote phone answers the call?

A. Extension modules that are attached to 7960 IP Phones with a firmware release of 7.2(3) display the sidecar LEDs, which depend on the Privacy setting that is configured for the remote phone. Consider this scenario.

A 7940 IP Phone (phone A) that has the Directory Number (DN) 2001 shares the DN with the 7914 extension module (phone B) that is attached to a 7960 IP Phone. When a call comes to the DN 2001, the LED of the 7914 flashes amber. Now, phone A answers the call.

If the Privacy is enabled on phone A, the icon on the 7914 shows double handset (remote in use). But the LED on the 7914 is OFF, which indicates that the line is available for use on the 7914. You can get a new call if you press the line button on the 7914, and you do not have the ability to barge in (because phone A has enabled privacy).

If the Privacy is disabled on phone A, the icon on the 7914 shows double handset (remote in use), and the LED is red to indicate remote in use. If you press the red LED, you get the ... more.

A. When a call is active on the extension module, the LED for the line is green. It stays green even after a phone that is sharing the line uses the Barge or cBarge softkey in order to barge into the active call.

Refer to Cisco bug ID CSCsa65880 ( registered customers only) for information about this issue. Use one of these methods in order to resolve the issue: • Upgrade to Cisco IP phone firmware 7.2(4). • Apply the appropriate Service Release patch or Engineering Special for the Cisco CallManager server, as documented in Cisco bug ID CSCsa65880 ( registered customers only) .

• As a workaround, disable the Privacy in order make the 7914 extension module LEDs glow appropriately. Complete these steps in order to disable Privacy across the Cisco CallManager cluster: • From the Cisco CallManager Administration page, choose Service > Service Parameters. • Choose Publisher CallManager Server > Cisco CallManager.

• Under the Clusterwide Parameters (Device - Phone) section, scroll down to ... more.

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