My SmarTrip card has become unusable. How do I get it replaced?

We need for the defective/damaged card to be returned to us first. You can turn it in to any Metro attendant next time you are at one of our rail stations. They will send that back to us in a "fare adjustment envelope".

Make sure the envelope is completely filled out with your name, address, etc. or you can mail it along with a note to: SmarTrip Regional Customer Service Center, PO Box 10063, McLean VA 22102-8063. Damaged cards cost $5.00 to replace, which we will deduct from the balance. If you need a card immediately or if you have a damaged card with less than a $5 balance, you will need to purchase another card (and register it right away).

If we determine the card you are turning in is defective, we will reimburse the $5.00 cost to purchase the new card. Please contact us at 888-762-7874 once you have your new card to give us the serial number so we can start the process to get the balance transferred from the old card. Please be aware that this process may take up to 2 to 3 ... more.

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