Unlike with online applications via a computer, I cannot save or print the Policy Schedule via my mobile handset . What should I do if I need a copy for my record or for lodging a claim in the future?

You can print the relevant policy information saved in the “Inbox Message” in your Hang Seng Personal e-Banking within 21 days from the successful application date (i.e. Before the Hang Seng Personal e-Banking inbox message is automatically purged) and submit such document during the claim procedure. Alternatively, you may contact Hang Seng General Insurance customer service representatives on 2198-7878 during office hours to obtain the relevant policy information.

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