What can you do if your husband's ex-wife and her mother have been causing problems and making harassing phone calls?

Just one unwelcome call can be harassing; but usually your local phone company will not take action unless the calls are frequent. However, if a call specifically threatens you or your family with bodily harm, the phone company will generally take immediate action. Who should I contact when I get harassing calls?

Local phone companies have varying policies on whether to call the phone company or the police first. Some recommend that you first call the phone company's business office and explain the problem. A representative will connect you with the "annoyance desk."

Other phone companies may require you to file a formal complaint with local law enforcement before they will deal with the matter. To find out what your phone company's policy is, contact the business office and ask for assistance. For serious threats, if life or property are threatened, or if calls are obscene, you should call the police and file a report.

Provide as much information to law enforcement as you can. Indicate the gender of the caller and describe the caller's voice. Note the time and date of the call(s).

What did the caller say? How old did he/she sound? Did the caller seem intoxicated?

Did he/she have an accent or speech impediment? Was there any background noise? Was a phone number/name displayed on the Caller ID device?

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