Why do I receive a "page cannot be displayed" error when I attempt to access my Life Insurance or Annuity account on the Virtual Service Center?

If you receive a "page cannot be displayed" error, there's a chance your browser does not contain 128-bit encryption. For your protection our service web site requires that your browser be 128 bit-encrypted. If your browser is not 128-bit encrypted you will need to upgrade to a more secure browser.

If you are using Internet Explorer 5.0x or below you can check the encryption level by selecting "Help" then "About Internet Explorer" from the top toolbar. It should state: "Cipher Strength: 128-bit." If it states "Cipher Strength: 40-bit", you will need to visit the Microsoft Web site to download a browser that is 128-bit encrypted.

The browser you download may vary based on your operating system and must contain the proper system requirements as specified by Microsoft. If you are using Netscape 4.7x or below you can check the encryption level by selecting "Help" then "About Netscape (Communicator)" from the top toolbar. It should state in bold: "This version supports U.S. security" ... more.

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