Why is online computer support better than more traditional support options?

A. Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop (expensive) or to wait for a technician to visit your home (very expensive). Online computer support allows us to interact directly with your computer so you don't have to perform complicated telephone instructions on how to fix your computer yourself.

In this way our technicians can identify and resolve problems faster, which costs you less. Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Online computer support is less expensive, easier to use, and much more convenient than traditional computer support or repair services.

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