Why is Pepco often unable to give out exact restoration times?

We continually work to improve upon our ability to provide restoration times to customers. Several considerations come into play when estimating restoration times. One important factor, particularly after a large storm, is completion of our damage assessment.

Until the assessment is done, it is hard to provide a restoration time, especially in cases where we have sustained massive numbers of outages. Other factors include weather, accessibility to damaged areas, coordination with other agencies working on the storm restoration such as public works, tree removal, and changing public safety and health priorities, all of which may affect our estimates. We do everything we can to provide an estimate of restoration time as soon as it reasonably can be done.

Even then, it is possible that estimates may change during the course of restoration as field crews arrive on the scene. When you call us to report a power outage, we provide an estimate for restoration based on current reported field ... more.

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